Swaine Learning Systems strives to provide the highest quality service to all customers. Please select a link below for answers to the most frequently asked questions.
Single subscribers: You will be logged in for 4 hours. If you hit the “X” on your browser without logging out of our site you may be locked out for 4 hours. If you want to change browsers or devices you must log out of the website. Do not just “X” the browser or you are still logged in.
PDFs: All of our files are PDFs. Make certain you use the “Full Screen” button found on the toolbar. It should be a square button with the 4 corners as arrows. If you are unable to print or view the PDF, check your settings. (Google what issue you are experiencing and there should be a fix.)
Who can use the materials on a Swaine Learning Systems website?
The Write Bright materials can be used by a classroom, serving up to 35 students, that holds a paid and active license. For teachers that serve multiple classes, a separate license must be purchased for each class served. Instructional materials may only be used during the paid license year. When a user’s license time runs out, materials may no longer be copied or used. Continued use of materials requires a paid license.
Users are individuals whose names have been supplied to Swaine Learning Systems by the organization or individual purchasing the license and who have been given a username and password from Swaine Learning Systems.
Unauthorized sharing of usernames and passwords or materials from the Write Bright website will result in immediate cancellation of the entire license without refund and will be subject to retroactive charges.
Can users share the materials?
Materials purchased from the Write Bright website may be used to serve students inside the licensed classroom. Materials may not be used to serve students outside the licensed classroom or beyond the term of the license. Materials may only be shared with other teachers or student teachers if they also hold an active license.
Unauthorized sharing or distribution of materials will result in immediate cancellation of the entire license without refund and will be subject to retroactive charges.
Can users share usernames and passwords?
A single license is designated for a single classroom. It can only be used for a designated group of up to 35 students. Anyone serving the group of students who has a paid license may use the username and password for that specific group. An acceptable instance of this would be with an aide, student, substitute teacher, or intern teacher who is using the site and material with the designated payee.
Unauthorized sharing or distribution of materials will result in immediate cancellation of the entire license without refund and will be subject to retroactive charges.
Can users access Write Bright materials from any computer?
Yes, active licensed classroom teachers may use a purchased Swaine Learning Systems website from any computer as long as the site is being used with the group of students for whom it was designated, and the username and password must be kept confidential.
Swaine Learning Systems does track to see the number of computers a user is logging in on. If we suspect a user has shared his or her password, due to logging in on multiple computers, we may question the user and possibly investigate to make sure the user is obeying the terms of the license.
Unauthorized sharing or distribution of materials will result in immediate cancellation of the entire license without refund and will be subject to retroactive charges.
How long can a user use materials?
A user may download and use materials only during the duration of the license term. The user must have a current license for continued use.
How many copies can each user produce?
Licensed users may download and copy as many copies as needed from the purchased Write Bright website to serve only the students, up to 35 students, enrolled in the designated classroom holding the license.
A “permission to copy” letter can be printed from a users account information page on the website.
Can a single license be transferred to another teacher?
Yes, we realized that teachers often change jobs during the school year. The license belongs to the class for which it was designated at the time of purchase. Contact Swaine Learning Systems to replace a licensed teacher at any time throughout the term of the license.
Can a single license be transferred to another class?
Yes, a single license can be transferred to another class, however, permission to use materials is only granted to ONE classroom. The previous class may no longer use any of the materials once the transfer is made.
To make this transfer we ask that you send documentation on school or district letterhead authorizing this change. The letter should be signed by a person in a leadership position and include the following: licensed organization name, website to which a subscription is held, username of previous user, name of new subscriber, phone #, and email address, a statement of acceptance of our usage policy, which is one license per single class of students. Once updated, the new user will receive an email confirmation with the username and password.
Our fax number is 1-863-385-1646
Can a private individual or organization purchase a single license?
Yes, Write Bright is now available to single users or home school students. Buyers may not purchase a single subscription and share it with multiple classes. If done, we reserve the right to cancel the account without refund.
What if a class group has more than 35 students?
If a class has more than 35 students, then multiple licenses must be purchased to accommodate the number of students in the given class.
What if the class size is only 17 or less students; can one license be used for two classes?
No, a separate license must be purchased for each class of students, regardless of the size. 35 is the limit for the most students in the class before having to purchase an additional license.
Can a licensed classroom teacher using materials at home with his/her own children?
No, teachers are welcome to purchase a single subscription to use at home privately.
What are the system requirements?
Swaine Learning systems websites are compatible with most personal computers. The computer must be hooked up to a working
printer and connected to the Internet to access the website and materials.
In order to access the materials you must have:
An Internet browser, such as Internet Explorer 6 or newer, Netscape 7 or newer, Mozilla Firefox 1.0 or newer, or Safari 2 or newer.
Adobe Acrobat version 6 or higher installed to use the provided PDF resources. Adobe’s website has a minimum system requirements page for Adobe products.
Fifty percent of the system resources must be free when printing from an Acrobat viewer. If the system resources are under 50 percent, exit all non-essential applications other than the Acrobat viewer. Rebooting your computer may be necessary.
Enough hard disk space available to save and print downloaded files. All Windows applications create temporary files when printing; these are stored on the hard disk. Adobe recommends that free hard disk space be at least three to five times the size of the file you’re printing. Also, Windows 95, Windows 98, and Windows NT require additional disk space to manage virtual memory. Adobe recommends that at least 25 MB of disk space be free for virtual memory management.
In order to access the training/teaching videos you must have:
The latest version of Java. Download the latest version at http://www.java.com. Macintosh users will also need the latest version of QuickTime to run Java. Download the latest version at http://www.apple.com/quicktime.
A working microphone and speakers.
Can I test my system for compatibility?
Yes, you can do this by downloading the materials available as samples. You can print these samples and project them onto your screen to be sure everything functions.
Please note that Acrobat displays a DONE message almost immediately, but you may have to wait before your document is truly ready.
What is a cookie?
Cookies are sections of information that are stored in your computer’s memory as you surf the Internet. When you close your browser, cookies that have not expired are written to a file so it can be reloaded the next time you visit a particular website. Our servers send your browser the cookie when you visit, log in, or purchase a license. Your browser sends back the information every time you click on a link, button, or type in a URL that directs you to our website. This can also serve as protection for Write Bright to notify us if a username/password is being misused.
Are cookies secure?
Web servers CANNOT get access to private information about you or your system through cookies. Each website contains its own cookies, and each cookie contains information for the designated website. Cookies from Swaine Learning Systems are only returned to our server. A virus cannot be spread through this use.
Do I need to enable cookies?
Yes. To use the materials on Write Bright website you must have cookies enabled for this site. We use these cookies to identify you. It is also for your protection to make sure that only you can access your account information in our database.
How do I enable cookies?
It depends on your browser. Locate your browser and version from the following list for instructions:
Internet Explorer Windows:
AOL Windows: Version 9.0:
Version 8.0 or lower:
Macintosh:
Mozilla Firefox Windows Version 2.0:
Version 1.0:
Macintosh:
Netscape Windows:
Macintosh:
Safari Macintosh:
How are Write Bright licenses sold?
Licenses for Write Bright are sold per classroom, not per teacher. If a teacher serves more than one group of students for writing, a separate license is needed for each class being served. When a teacher is paid and registered they can use the license with up to 35 students in one classroom.
How do I purchase a license?
You may order online through the secure order section, fax, or phone. We accept approved purchase orders, checks and money orders, and Visa or MasterCard credit card payments. All payments must be made in U.S. dollars. If you are outside the U.S. we recommend paying by credit card. Your credit card company will convert the charge to your local currency.
How do I get a written quote for a purchase order?
Complete an online order form to serve as a quote. You may also contact Swaine Learning Systems. See contact information.
What types of payment do you accept?
We accept approved purchase orders, checks and money orders, and Visa or MasterCard credit card payments. All payments must be made in U.S. dollars. If you are outside the U.S. we recommend paying by credit card. Your credit card company will convert the charge to your local currency.
Do you accept non-U.S. currency?
All payments must be made in U.S. dollars. Credit card payments (Visa/MasterCard) are billed in U.S. dollars. If you are not in the U.S., your credit card company will convert the charge to your local currency.
Is your online credit card system secure?
Yes. Our payment system uses Paypal which is encrypted, confidential, and secure.
Can I pay with Visa or MasterCard over the phone?
We prefer for you to pay through our secure online page. In order to keep our prices low, we must keep our overhead low. Therefore, we have made the online order process as functional as possible. If you still wish to pay by credit card over the phone, contact Swaine Learning Systems to provide your information.
Where do I send the order form and payment?
If you are paying by purchase order or check, please mail a printed order form along with the payment to:
Swaine Learning Systems,
1615 Indian Dr.
Sebring, FL 33875
You may also fax your purchase order and order form: 1-863-385-1646
Do not fax, mail, or email credit card information. This is not a secure method.
Purchase orders should be payable to…?
Purchase orders should be made payable to: Swaine Learning Systems.
Don’t forget your order form and an approved purchase order will need to be sent to Swaine Learning Systems for your license to be activated.
How do I get a receipt?
You may print a receipt at any time from the My Account section. If you paid by purchase order, please contact our customer service department once your account is active and the invoice has been paid in full.
How can I get an invoice copy?
If your account is active you may contact our customer service department. Please have the purchase order number available.
Where should I send the invoice payment?
Swaine Learning Systems
1615 Indian Dr.
Sebring, FL 33875
USA
When will the license be activated?
Licenses paid by credit card will be processed and activated within 24 hours. The buyer will be sent a confirmation email within 24 hours of the completion of the order and may begin using the chosen username and password immediately upon receipt of this email.
Licenses paid by purchase order or check will be activated within 24 hours after the receipt of the completed online order form and payment. The purchaser will be sent a confirmation email when the license is activated and can begin using the chosen username and password at that time.
Can I order a license now and activate it on a later date?
Yes, but if this is the case you will need to pay through the mail-in method (check or purchase order). Follow the instructions for ordering and give the preferred date of activation on the printed order form. Send the order form and purchase order or payment to Swaine Learning Systems.
If you are paying by purchase order, an invoice will be given on the activation date. Please call our customer service department if you need an invoice immediately. Once the license is activated, the purchaser will be sent a confirmation email and can begin using the chosen username and password.
Can I order a license for more than one year?
Yes, many customers opt for multi-year funding to lock in current low rates and receive a 10% discount. You may order up to five years through the online order process or call Swaine Learning Systems to speak with an account representative.
Is a discount available if I order a license for multiple years?
Yes. 10% discount.
How do I order as a home school or parent?
Order a single subscription.
In whose name do I order the license if I am purchasing for someone else?
You need to complete the order form in the name of the license holder. There will be an option to choose a different billing address during the billing process.
How do I order if I need to buy multiple classroom licenses for one teacher?
Simply choose the number of desired classes on the order form.
How do I add additional classrooms to an existing license?
At this time you will need to call Write Bright and leave a message. Someone will return the call to help you through this process.
How will teachers/classrooms receive their usernames and passwords?
Each paid classroom will be sent a username and password by email when the license is active.
When will the license expire?
Annual licenses will expire 365 days from the date of activation.
How do I renew the license?
You will visit the My Account page and select the renew option. Enter the number of classrooms using the materials. If you are reducing the number of classrooms from the year before, you will need to reduce the number of teachers to match the renewal. Your renewal will not be activated until the previous license has expired.
What is your privacy policy with regard to contact information?
Swaine Learning Systems is the sole owner of the information collected on the website. We will not share, sell, or rent your information to others.
How will I receive my username and password?
You will select your username and password during the ordering process. You will be sent a confirmation of your username and password by email when the license is active.
How can I change my username and password?
Log-in to the website. Go to the My Account page and follow instructions. You will receive a confirmation email within moments.
How can I change my username and password?
You must contact us through email. See the Contact page.
I have forgotten my username and password and my email has changed. Now what?
You will need to call our customer service department to update our records or send us an email.
Can I use my username and password from any computer?
Yes. Licensed users can login from any computer as long as the materials are being used for students in the licensed class only. We do monitor multiple computer use for any suspicious misuse of the site. If we find that materials are being misused we may cancel the subscription with no refund.
Username & Password questions—see username/password section
How do I log in and out?
Enter your username and password in the fields on the home page of the purchased website. Once you are logged in, you can choose the logout button on the home page.
How can I get a receipt?
You may print a receipt from the My Account section. If you paid by purchase order, please contact our customer service department and leave a message giving your username and password. A receipt will be emailed to you.
How do I know when it is time to renew?
Annual licenses expire 365 days from activation. You will receive a renewal notice by email as the expiration date approaches. You will also find expiration information on the My Account link.
Policies for Intellectual Property Rights
The following Intellectual Property Policies have been developed in consultation with our attorneys.
The following Intellectual Property Policies have been developed in consultation with our attorneys.
Can materials be used for workshops?
The use of Write Bright learning material during conferences or workshops of any kind must be under the auspices and direct written approval of Swaine Learning Systems. Only certified Write Bright trainers may conduct such training. All certified Write Bright trainers have used our materials for years and have extensive training to properly instruct educators in the use of the materials.
Can copies be made for classroom use?
A licensed teacher is permitted to make copies from materials found on the website provided that the teacher holds the license and the copies are intended solely for the students in the designated classroom not to exceed 35 students. License holders may not become an alternative source or distributor of Swaine Learning Systems materials. Schools and districts are forbidden to purchase a single license and allow more than one class to use the materials from the website. To do so, the school or district must purchase a multi-user license.
Can videos be copied or shown for training?
Copies made or transmitted, into any type media, of any Swaine Learning Systems videos are strictly prohibited.
Videos may only be viewed or used with, by, and for individuals that hold an active license.
I can login, but not download. Why?
Make sure you are using the latest version of Adobe Acrobat Reader. Multiple versions can cause conflicts, so be sure to delete your previous versions first.
To uninstall Acrobat Reader on a PC:
To uninstall Acrobat Reader on a Mac:
Make sure you are not using download accelerator software. Please consult with your Network Administrator to resolve.
Make sure you are using a supported internet browser and version (see system requirements)
How do I make the PDFs open in Acrobat Reader?
To display properly, PDF documents must be opened in Acrobat Reader (or, optionally, Preview on a Macintosh).
Windows:
Macintosh:
Why do I see a blank PDF when I try to download?
Most documents and lessons are not able to be downloaded. They may be printed or projected.
If document is available for download:
Make sure you are waiting long enough for the PDF to download and open. Some larger PDFs can take several minutes to download on a slower connection (dial up or modem).
If you wait a few minutes and still receive a blank page, clear your cache (see below). You may also need to have your school or district Network Administrator flush the server cache, or have your Internet provider clear the server’s cache.
If you still receive a blank PDF when downloading make sure the Fast Web View option in Acrobat Reader is disabled.
Windows:
Macintosh:
It is also imperative that you check the manufacturer’s website for your printer to make certain that you have the most current version of the print driver.
I am getting a “File not found” message. How do I fix this?
An old file is likely saved in your Proxy Server’s cache file. If you are connecting from a school computer, please have your Network Administrator flush the server cache. If you are connecting from a home computer, you may want to ask your Internet provider to clear the server’s cache.
How do I clear my cache?
Clearing the Browser Cache (or Private Data)
Internet browsers temporarily store pages to provide faster service when returning to a website. If the stored page is moved, updated, or deleted by the host, the cached file will not be updated. To ensure you are always receiving the most recent information, we recommend you clear your temporary cache files (or private data) on a routine basis.
Instructions for clearing your Internet browser’s temporary cache file vary depending on the browser. Please locate your browser and operating system from the list below and follow the indicated steps.
Internet Explorer Windows
Version 6.0 or lower:
Microsoft no longer manufactures or supports Internet Explorer for Macintosh.
AOL Version 8.0 or higher (Windows only)
Version 7.0 or lower (Windows and Macintosh)
Mozilla Firefox Windows Version 2.0:
Windows Version 1.0:
Macintosh Version 1.5:
Macintosh Version 1.0:
Safari (Macintosh):
Safari (Macintosh):
Netscape Windows:
Macintosh:
Can I print two-sided?
The PDF files are in single sided format.
Why is the PDF a blank page when I print?
First, check your printer’s ink level.
Then, make sure you are waiting long enough for the PDF to download and open. Some larger PDFs can take several minutes to download on a slower connection (dial up or modem).
If you wait a few minutes and still receive a blank page, clear your cache (see downloading section).
If you still receive a blank page when printing, delete any extra copies of Adobe Acrobat Reader installed on your machine, and make sure you have the latest version available. Multiple versions can cause conflicts.
To uninstall Acrobat Reader on a PC:
To uninstall Acrobat Reader on a Mac:
It is also imperative that you check the manufacturer’s website for your printer to make certain that you have the most current version of the print driver.
It still will not print; what should I try?
First, try to print in a different browser (Chrome, Firefox, Explorer). Your browser may be blocking the print process, so switching to a new browser to print may solve the issue. Try the “print as image” option. You can do this be choosing the Print menu, put a checkmark in the “Print as Image” box. You can locate this option be selecting the “Advanced tab”, or within a drop down menu.
A portion of the page prints, but not all, now what?
This error occurs most often because the Fast Web View option is enabled in Acrobat Reader. Disabling it will hopefully clear up the situation.
Windows:
Macintosh:
Once you disable this feature, quit and re-launch both Acrobat and your Web browser before trying to download materials. After you launch the Web browser, download the file to disk and try printing again.
How do I obtain photocopy permission?
This can be printed from the “My Account” section or requested from: support@writebrightstation.com
Can I send tools to the print shop to be copied?
If you hold a paid active license you may copy materials for the classroom that the license is designated for (up to 35 students). You may not copy materials if your license is expired, to share with a non-license holder, or to use with students not in the designated paid class.
What is your refund policy if I want to cancel my license?
Our products have been classroom tested, and we have proven results to show the positive effects that the materials have on students’ writing. We supply a quality product at a reasonable price. If anyone is unable to use the site or is dissatisfied with the materials, refunds must be requested in writing within the first 10 days of activation of the account. We track how often the account is used. If the account has been accessed numerous times or several lessons/materials have been printed the request for refund will be denied. Please email or fax a refund request to Swaine Learning Systems. Include your username, full name of subscriber, and the detailed reason for requesting a refund.
All refunds will be issued according to the original payment method.
We recommend that you test our site to ensure that your computer can view and print the sample materials to make sure they are suited to your needs.
How do I get a refund?
Please email or fax a refund request to Swaine Learning Systems. Include your username, full name of subscriber, and the detailed reason for requesting a refund.
All refunds will be issued according to the original payment method.
We recommend that you test our site to ensure that your computer can view and print the sample materials to make sure they are suited to your needs.
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